1. Service
1.1 AMS Case Management Ltd is an independent company offering case management services to children and adults suffering from a range of neurological, physical and learning difficulties. AMS Case Management Ltd is able to offer early intervention assessments from a range of adult and children’s specialists.
1.2 The highly specialised Case Management team, aim to provide a person centred approach, to maximise a client’s independence and rehabilitation. The Case Manager will assess and identify the person’s support and therapy needs and will work with the client to identify appropriate services. These services will be able to deliver therapy / support services in a variety of locations including the clients’ home, work place, nurseries, schools, colleges and in the community.
1.3 The Case Manager may appoint an Assistant Case Manager to carry out non-clinical duties and interventions with the agreement of the client.
1.4 Services are offered Monday to Friday from 9.00am to 17.00pm. It may be necessary to offer services outside of these hours and this will be pre-arranged. Intervention on a Saturday or Sunday can be arranged in exceptional circumstances.
1.5 AMS Case Management Ltd shall ensure that all services provided are provided by suitable experienced professionals and has the right to sub-contract any of the services provided.
2. Duration of Contract
2.1 The service supplied under the contract shall continue until either party pursuant to condition 6 terminates the contract.
3. Instructions
3.1 Initial enquiry can be received via telephone, email or letter. Following this initial enquiry, terms and conditions, fee structure and curriculum vitae are sent for approval.
3.2 Full written instructions (via email or letter) are required by the referring body or bodies including all relevant information (at its own expense), and a signed copy of the terms and conditions and fee schedule are returned prior to commence of any services.
4. Initial Assessment
4.1 The Case Manager will complete a thorough initial assessment. The duration of the assessment depends on the complex nature of the case. At this point a full assessment to include opinions from Specialist Rehabilitation Consultants, can be sought if requested by the referrer. Notification of the duration of the assessment will be clearly defined prior to commencement.
4.2 Following the Initial assessment, a detailed report will be provided indicating future recommendations, costs of intervention and equipment.
4.3 Written agreement will be required by all referring bodies, prior to the commencement of any recommendations indicated in the initial assessment report.
5. Charges & Payment
5.1 Reasons for charges are clearly indicated on the invoice. This will include session time, travel, associated travel costs and reasonable expenses (copies of receipts will be provided on request).
5.2 Prior to any services commencing the funding agent must be clearly identified, and a signed copy of the terms and conditions returned.
5.3 Equipment provided in accordance to the client’s rehabilitation program will be clearly indicated on the invoice or will be invoiced separately.
5.4 Our charges are as per the attached fee structure. Whilst we endeavor to keep our charges at a reasonable and competitive rate, our charges will be reviewed every February. 30 days notice will be given for any increases.
5.5 24-hour notice is required for cancellation of services. If less than 24 hours’ notice is given, the full session rate will apply. Please note that in exceptional circumstances the cancellation policy does not apply.
5.6 Invoices will be produced the first week of the month and will be from the 1st of the previous month until the last day of the previous month. Our payment terms are 14 days from the 1st of the month, irrespective of how the client is funded. Payments can be made by BACS to the account detailed on the invoice or by cheque to the address on the invoice.
5.7 Any invoice disputes must be raised within 10 working days of receiving the invoice by replying to the invoice email, giving full details of the amounts disputed and the reason for the dispute. You will be contacted within 5 working days of receipt of the dispute by a member of the management team to resolve.
5.8 Should an agreed date of payment be exceeded, service will be suspended. Intervention will not be restarted until all outstanding payments are received.
5.9 Should accounts not be settled within the agreed period, at the company’s discretion, we have the right to charge interest on unpaid accounts at the rate of 8% per year above the base lending rate of the Bank of England and apply compensation for debt recovery costs under Late Payment legislation, until full settlement is received.
5.10 Unless agreed otherwise professionals which are instructed with the funders agreement, will invoice the funder directly regardless if the instruction is unilateral or joint.
6. Termination
6.1 AMS Case Management Ltd may terminate the contract at any time on giving the instructing party 1 months’ written notice.
6.2 The instructing party may terminate the contract at any time with 1 month’s written notice. On termination of the contract all outstanding invoices must be paid immediately.
6.3 AMS Case Management Ltd may change items contained or implied in these terms and conditions by giving the instructing party 30 days’ notice by email or post of any change. If the changes to the terms and conditions are not acceptable, the instructing party may terminate this contract as per section 6.2.
7. Insurance / DBS / Professional membership
7.1 AMS Case Management Ltd shall pay for and maintain Professions Council membership; this information is available on request.
7.2 We shall pay for and maintain DBS enhanced clearance checks of our Case Managers. This information can be provided on request. DBS checks will be carried out every 24 months.
7.3 We shall pay for and maintain adequate insurance cover with a reputable insurer. An insurance certificate can be produced on request.
8. Data Protection / Confidentiality / GDPR
8.1 We are committed to ensuring that your client’s privacy is protected. By agreeing to our terms and conditions, you consent to us processing information about your client, by which your client can be identified, in order to provide services to them. You can be assured that this data will only be used in accordance with this privacy statement.
8.2 In line with the GDPR we are requested to comply by informing you:
• How your clients information is collected: Via email, by letter, telephone calls, meetings.
• How your clients information is stored: we use a UK Hosted server and encrypted cloud-based storage, recognised by ICO for the storing of documents.
• Who your client’s information is shared with: we will not distribute, sell or lease personal information to third parties unless we have explicit permission or are required by law to do so.
• What security measures we have in place: we are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we use highly encrypted electronic systems and managerial procedures to safeguard and secure the information we collect.
• How your client can access their information: your client may request details of personal information which we hold about them under the Data Protection Act 1998. If your client would like a copy of the information held on them, they should write to The Data Protection Officer at AMS Case Management, St. Peter’s House, Silverwell Street,Bolton, BL1 1PP.
• How long we keep information for: Data collected will be kept throughout the period of the working relationship. Following this, information will be kept for a further 7 years, unless it is deemed necessary by governing bodies to retain it for a longer period.